FAQs
Exchange Policy
Returns & exchanges are within 30 days of purchase. Please return garment in original condition with original tag still attached. Cost of shipping item back is the customers responsibility. Include a note with your order number and exchange specifications
Please ship to.
Postnet
Rand steam shopping centre
Richmond, JHB
081 371 1987
Rich Factory
Rina
Refund policy
Refunds are issued within 30 days of receiving the garment back. shipping cost will not be refunded.
No refunds on colourful mud cloth dress as this dress is custom made and fabric is individually printed for each order.
Ri.Ch Factory Operating Hours
Monday - Friday 9am-5:00pm
Give Us a Call On:
+27 81 371 1987
Email Us On:
info@richfactory.co.za
Turn around time & correspondence
Ri.Ch Factory is a slow living brand meaning we make our garments slowly and with intention. Our responses are a bit slower as we have a small team so you may wait 48 hours to get a response but our intention is to give you the best product that will live beautifully with you for years.